When You, As A Customer Service Representative, Take Things Personally, You Make Your Job Harder
Myra Golden
DECEMBER 19, 2017
Last week I delivered a customer service training session where part of our focus was moving employees out of an attitude of personalization to an emphasis on finding a win-win solutions for problems. Have you ever gotten a bit personal with customers, to the point that you didn’t want to work to find a win-win solution?
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