Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

ERDM

JANUARY 22, 2019

By using customer insights and authentic self-defined preferences, however, it is possible to achieve a fivefold increase in response and engagement rates, as demonstrated in the case study in this paper. iSell puts everything the associate needs to know about her customer at her fingertips. The highest-ranking answer? ‘No

Customer Experience 53

Customer Experience Video Sales ROI 53

ERDM

JANUARY 22, 2019

By using customer insights and authentic self-defined preferences, however, it is possible to achieve a fivefold increase in response and engagement rates, as demonstrated in the case study in this paper. iSell puts everything the associate needs to know about her customer at her fingertips. The highest-ranking answer? ‘No

Customer Experience 49

Customer Experience Video Sales ROI 49

Bold360

NOVEMBER 21, 2016

I think with how the internet is evolving, people really appreciate fast and effecient customer service. Qiaoli Wang works for StyleWe , an online fashion shopping platform featuring independent fashion designers. Plans for 2017: Devote more resources to getting better real-time customer insight.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40