Customer Experience Design Customer Experience Management Guest Experience Strategy 
Storyminers
FEBRUARY 2, 2016
Disney made his progress on purpose and by design (which is much harder—and more impressive—than today’s minimum-viable-product methods). This method of using the guest experience as the focal point for strategy has positive side-effects: It naturally instills service values into the culture.
Michel Falcon Experience
APRIL 11, 2019
My approach to customer experience strategies to grow a business. It’s the three P strategy. Michel Falcon: Once we’re able to intuitively understand what those three things are, then you can start building processes to enrich the lives of our employees, our customers, and our community.
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