Customer Experience Design Customer Experience Management Customers Guest Experience 
Storyminers
FEBRUARY 2, 2016
Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. How do we train customers to ask for the service? Hint: they don’t. Look how much he got right!
Michel Falcon Experience
APRIL 11, 2019
My approach to customer experience strategies to grow a business. Because when you pay for your groceries, a customer says thank you to the person that takes payment, and is out of thank you’s by the time they pass you as the bag boy. What is the purpose of our customers. Our customer turnover goes up.
Expert insights. Personalized for you.
113 
Let's personalize your content