Customer Expectations Handbook Marketing Roadmap 
ClearAction
FEBRUARY 13, 2023
In businesses, governments, and nonprofits, “winning” is a matter of meeting or exceeding customer expectations. Leading customer experience excellence means driving a 1-to-1 ratio between what’s expected versus what’s experienced. This is how both luxury and discount brands can have raving fans.
SmartKarrot
MARCH 16, 2021
Drive continuous improvement through updating internal processes and implementing best practices influence future lifetime value of customers by ensuring the customers accomplish their goals and effectively recognize and communicate the value Terminus brings to their organization. Act as an escalation point as required.
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