Customer Expectations Customer Service Strategies First Call Resolution Trends 
Stella Connect
NOVEMBER 29, 2021
2: Increasing First-Call Resolution Rate . Take a minute and think about the last time you had to reach out to a brand multiple times before customer service resolved your issue. More likely than not, it was a frustrating, time-consuming experience and not in line with today’s customer expectations.
VDS
SEPTEMBER 25, 2023
Customer service teams face the challenge of not only catering to the current needs of their clients but also preparing for future trends and challenges. One solution to keep those teams resilient and adaptable is Genesys Cloud, a powerful customer experience platform designed to future-proof customer service operations.
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Myra Golden
APRIL 11, 2023
Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. With customer expectations rising and budgets tightening, contact centers are under pressure to deliver excellent service while reducing costs. But how can they achieve this?
Comm100
JUNE 5, 2018
Massive sets of captured data can, for instance, undergo analysis with AI technology to discover trends such as dissatisfaction with service. Accurately Predicting Customer Behavior. Apart from behavioral trends as discussed above, AI can also predict new market trends using the same tools that capture customer interactions.
Natalie Petouhof
SEPTEMBER 1, 2015
If customers expect to be able to interact, engage, purchase and get service through any channel, companies need to step up to this challenge. So when companies come to me and ask, “ How do I succeed in this world where the seamless customer experience can no longer be ignored?
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