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New Year, New Resolutions: Four Brand Strategies that Will Increase Customer Satisfaction in 2017

Calabrio

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. Companies Will Deploy Employee Engagement Practices Geared Toward Millennials. Omnichannel Will Continue to Expand.

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Monthly Mash and The Omnipresent Customer

Customers That Stick

If you are involved with customer experience at any level, you have likely heard the word “omnichannel” so many times in the last few years that you are seriously considering naming your next pet Omni. Thinking about omnichannel ideas has me pondering whether the next buzzword will be omnipresent ?