CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! This level of personalization allows customers to create personalized products that reflect their individual styles, resulting in a truly unique and memorable experience.

Retail 40

Retail Examples Customer Experience Social Media 40

Retently

MARCH 18, 2024

Accessibility-usability questions These types of questions in service surveys focus on evaluating the customer’s ease of access and interaction with various service touchpoints. Consider such questions as: “How would you rate the convenience of our service hours?”

Survey 139

Survey Customer Service Strategy Effort Score 139