ECXO

JANUARY 30, 2024

In the context of customer experience, the amygdala evaluates every interaction with a brand and generates an emotional response. For instance, the joy a customer might feel when unboxing a highly-anticipated product or the frustration they might experience from poor customer service are both processed by the amygdala.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

ProProfs Chat

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Needless to say, customer retention is the core value for the growth of any business. Which loopholes have led to change in customer behavior?

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98

LiveChat

DECEMBER 27, 2016

Customer service. Many customers leave a company because of poor customer service. To change that you need to implement a more customer–centric culture at your company. We try to educate customers about the subjects that interest them the most and are related to our product.

Marketing 51

Marketing Social Media Loyalty Programs Customer Centricity 51

Ecrion

SEPTEMBER 23, 2020

Experts agree that customer service expectations are on the rise. Every year, businesses lose billions in potential revenue thanks to one thing: poor customer service. Positive customer experiences, on the other hand, can help boost sales, retain customers and even bring in new ones. American Express.

Infographics 105

Infographics Self Service Customer Service Social Media 105