Customer Engagement, Customer Relationship Management, Customer relationships and Online Experience

Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement

Bold360

APRIL 12, 2021

To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. How is customer engagement changing in the new normal? As self-service tools improve, customer adoption is rising. . The entire customer engagement ecosystem is shifting online. .

Self Service

Self Service Customer Engagement Trends Engagement

5 Customer Journey Mapping Mistakes that Lead You Nowhere

Experience Investigators by 360Connext

MAY 19, 2015

Did you know $6 billion is spent on Customer Relationship Management software that’s never used? They sign a contract and cross their fingers, but if the goal of the map is to better understand customers in reality, software forces them into a prepared model that may or may not fit.

Customer Journeys

Customer Journeys Social Media Exercises Software

Customer Experience Update

Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement

5 Customer Journey Mapping Mistakes that Lead You Nowhere

Webinars

Stay Connected