Customer Confidence Customer Service Customer Service Training Employee Engagement 
ShepHyken
MAY 27, 2019
Each week I read a number of customer service and customer experience articles from various resources. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. Ten Best Practices for Boosting Employee Engagement by CXAPP. Here are my top five picks from last week.
Up Your Service
MARCH 24, 2015
If an employee feels a customer should get a discount, either because a mistake was made or because they’re a great and loyal customer, then let them. Soon uplifting service to customers and colleagues will have taken hold in every level of your organization. Have mistake meet-ups.
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