ShepHyken

MAY 27, 2019

Yet customers also want to enjoy a digital experience with little or no friction. As customers use their smartphones for more and more business, it is incumbent to give customers confidence that they are dealing with safe and secure companies. Ten Best Practices for Boosting Employee Engagement by CXAPP.

Customer Journeys 104

Customer Journeys Customer Service Employee Engagement Exercises 104

ShepHyken

MAY 25, 2016

While this customer’s emails weren’t spam, the person working on the campaign did something during the set-up that caused, for lack of a better term, an alarm to go off, which caused Campaign Monitor’s system to prevent the emails from being sent. Somehow Jordan, who was out for a bike ride getting a little exercise, was alerted.

Exercises 90

Exercises Customer Care Customer Service Training Customers 90

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Training led by customer service expert, Myra Golden. Download PDF of Full Course Descriptions.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Training led by customer service expert, Myra Golden. Front-desk employees in medical practices.

Customer Service 40

Customer Service Training Customer Service Training Course 40