CSM Magazine
DECEMBER 13, 2023
Communicate what people can expect from your products or services. Use improved communication to address issues before customers notice them. Create a system that collects feedback regularly. To access real-time data, integrate customer service platforms, such as CRM, order management, or inventory.
Answer Dash
NOVEMBER 21, 2018
Frictionless A ‘frictionless’ experience means an effortless one and for a customer today, effortless means being able to interact with a business whenever and however they would like. But in today’s fast-paced world, a customer journey includes an increasing number of touch-points.
Comm100
JANUARY 5, 2017
When your customers ask for a discount that you just can’t give them, try and offer them the next best thing. By keeping your “no” as positive and as helpful as you can, you will renew customer confidence, and keep them coming back. Customer Service Representative. Best regards, David.
Expert insights. Personalized for you.
52 
Let's personalize your content