Customer Confidence Customer Expectations Customer Success Leadership 
ClientSuccess
DECEMBER 27, 2022
At the heart of any successful customer relationship is a clear and well-defined path to customer success. Here are key strategies to consider when creating a Customer Success Journey Map: 1. Develop clear tasks, milestones and goals throughout the customer lifecycle.
ChurnZero
SEPTEMBER 7, 2023
The QBR has become an industry staple—and polarizing topic—in customer success. QBRs, when designed with respect to customer needs, are an effective tool to gain strategic alignment between a vendor and an account. In my years as a customer success manager, I’ve seen what makes a standout QBR and what makes a bad one.
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SmartKarrot
JULY 27, 2022
Customer Engagement Manager vs. Customer Success Manger Customer Engagement Manager: Roles and responsibilities Customer Engagement Manager: Skills required to be a successful customer engagement manage Customer Engagement Manager: Work environment. Leadership skills. It covers –.
ClientSuccess
MAY 8, 2019
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful.
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