Customer Change NPS ROI Touchpoint 
Pointillist
JUNE 7, 2021
High performers are more effective at integrating and taking action on their cross-channel customer data. They are more likely to track customer behavior in multiple channels and connect that data across touchpoints or systems. Unfortunately, many organizations struggle to access and unify customer data.
SurveySparrow
DECEMBER 22, 2019
There is a close correlation between customer satisfaction and business performance. Getting customer feedback is the first step to take towards keeping them satisfied. Using rating scales, NPS, text-based comments, etc, can go a long way and using them can be highly advantageous to you. #3 Change them into your brand advocates.
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