why bother with modern-day CX?
Esteban Kolsky
APRIL 6, 2022
no, the pandemic did not accelerate digital transformation or digital adoption, it changed business model to have to address non-traditional channels and interfaces (see messaging apps, in-place apps, commerce-driven operations, etc.) – this is not digital revolution, this is basically a business evolution. cha-cha to fox-trot?
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