Customer Change, Customer Relationship Management, Customers and Roadmap

Trends shaping The Forrester Wave™: Customer Success Platforms report

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Report

Report Trends Customer Success Self Service

Six Near-Universal CX Problems… And Six Solutions to Overcome Them

Experience Investigators by 360Connext

JULY 24, 2019

It wasn’t THAT long ago when business planning and strategy simply didn’t include the term “customer experience.” ” There are plenty of organizations that successfully earned customers, kept those customers, and didn’t think much about the actual experience they were providing.

Customer Journeys

Customer Journeys Culture Customer Centricity System

Customer Experience Update

Trends shaping The Forrester Wave™: Customer Success Platforms report

Six Near-Universal CX Problems… And Six Solutions to Overcome Them

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