Customer Change Customer Insights Customer Journeys Social Media 
Lumoa
AUGUST 23, 2021
New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. This statistic alone shows a significant shift in potential customer journeys. What does that mean?
Customer Bliss
APRIL 27, 2018
These are often done separately from one another, and are not usually guided by the customer journey to manage timing or prevent survey fatigue. Organize all surveys by stage of the customer journey in which the customer receives it. Even a basic set of journey stages is okay here.
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