Customer Change Customer Experience Management Loyalty Multi-Channel 
Lumoa
AUGUST 23, 2021
Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. Embrace the rise of messaging apps One way might be to incorporate texting into your communication channels.
Chattermill
MAY 12, 2019
Here are the 20 must read books we ended up with: Our Favourite Books on Customer Experience. The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi. Pennington doesn’t dive into things like cross-channel alignment or journey mapping.
Expert insights. Personalized for you.
236 
Let's personalize your content