Customer Change Customer Experience Management Employee Experience Loyalty 
CX Journey
JULY 5, 2016
As you know by now, I'm no stranger to advocating for - and writing about - ROI and building the business case for you employee and customer experience improvements. The implications of investing in both the employee experience and the customer experience are measurable against the bottom line.
Qualtrics
MARCH 19, 2020
Five Principles For Making Changes To Your XM Program. As you think about making changes to your XM efforts (including Customer Experience, Employee Experience, Product Experience, and Brand Experience), here are some principles to keep in mind: Show humanity. Not necessarily.
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