Customer Change Customer Expectations Omni-Channel ROI 
Pointillist
JUNE 7, 2021
“ Companies cannot solve customer needs within the traditional organizational silos. Almost half (45%) of underperformers say they cannot access omnichannel data or data is siloed, while 75% of high performers do not have these issues. Quantifying ROI Remains the Top CX Challenge.
Integrity Solutions
SEPTEMBER 28, 2023
To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. WHAT IS EXCELLENT CUSTOMER SERVICE?
Expert insights. Personalized for you.
71 
Let's personalize your content