Pointillist

JUNE 7, 2021

“ Companies cannot solve customer needs within the traditional organizational silos. Almost half (45%) of underperformers say they cannot access omnichannel data or data is siloed, while 75% of high performers do not have these issues. Quantifying ROI Remains the Top CX Challenge.

Measurement 71

Measurement Survey Customer Journeys Management 71

SurveySensum

SEPTEMBER 23, 2024

Ever felt like you were walking a tightrope, trying to keep your customers happy without falling off the edge? To ace the CX walk, you must find the sweet spot between meeting customer expectations and wowing them. What’s in it for you? Simply put, revenue boost. Record and analyze individual feedback to tailor experiences.

Tools 52

Tools Customer Experience Omni-Channel Social Media 52

Integrity Solutions

SEPTEMBER 28, 2023

To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. WHAT IS EXCELLENT CUSTOMER SERVICE?

Customer Service Training 106

Customer Service Training Training Customer Service Contact Center 106

ImprintCX Articles

FEBRUARY 18, 2025

AI has redefined what “good” customer experience looks like. Not long ago, customers were (somewhat) patient. They accepted 24-hour email turnarounds and clunky handoffs between support channels. Viral social media complaints, frustrated customers, and a spike in churn. Those days? The result?

Chatbots 40

Chatbots Airlines Social Media Omni-Channel 40