SurveySensum
MARCH 14, 2024
After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business. And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. ” 2.
Kustomer
JUNE 17, 2021
From there, it’s easy for leaders to deliver EX that boost office morale and employee satisfaction with their hand picked team of agents, further leading to higher NPS scores and customer loyalty. The employee experience is an integral part of CX because if your employees aren’t happy, your customers surely won’t be happy either.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
SEPTEMBER 3, 2020
Customer service professionals are becoming more crucial employees as business leaders find they need someone to take care and understand the skyrocketing expectations of their customers. Nate mentions that CX professionals are absolutely essential for businesses; to benefit their customers and to help their company financially.
Pointillist
JUNE 7, 2021
While organizations are measuring customer experience KPIs, they lack the means to connect these metrics to business outcomes. Almost half (41%) of companies say that they capture improvements in metrics like NPS ® or customer satisfaction, but they are challenged to translate that into revenue or costs.
Qualtrics
JULY 7, 2020
Sebastian McClintock (00:57): So Delivery Hero, we operate in more than 40 countries and due to the, the global scope of our countries, very important to understand from a global point of view, the different customer expectations and that's what a resident do. So you have a high share of new customers in many different regions.
Expert insights. Personalized for you.
52 
Let's personalize your content