Adjusting your CX program to deal with COVID-19
Qualtrics
MARCH 19, 2020
I think you need to focus less on what drives promoters in the long-term, and more on what changes you need to make to keep customers happy in the near-term. Understanding and responding to customers’ changing needs is even more critical in this environment. Free Customer Confidence Pulse from Qualtrics.
Let's personalize your content