Adjusting your CX program to deal with COVID-19
Qualtrics
MARCH 19, 2020
Should we stop surveying my customers all together? In these times of change, the last thing you want to do is to lose a connection with your customers. I think you need to focus less on what drives promoters in the long-term, and more on what changes you need to make to keep customers happy in the near-term.
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