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Top 10 Ways to Build a Customer-Centric Organization & Profitable Business

Pretium Solutions

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The key difference is how you focus your company.

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Top 10 Ways to Build a Customer-Centric Organization & Profitable Business

Pretium Solutions

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The key difference is how you focus your company.

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article thumbnail

Top 10 Ways to Build a Customer-Centric Organization & Profitable Business

Pretium Solutions

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The key difference is how you focus your company.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. Currently working at Qualtrics as a Sr.