Confirmit

MAY 29, 2018

Promote culture change: By driving customer-centricity and cross-functional change. Why Implement a Voice of the Customer Program? in order to give a holistic view of the customer experience. What Voices Are There Besides the Voice of the Customer? White Paper. Case study. Contact Us.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40

Esteban Kolsky

APRIL 7, 2015

Recently, Esteban Kolsky, Brian Vellmure and Krissy Espindola were summarized in a white paper from NICE based on their roundtable discussion on The Customer Journey: The Five Things You Need To Know Now. There can be scores of these metrics for any particular job. Take, for example, understanding customer needs.

Customer Journeys 60

Customer Journeys Multi-Channel Net Promoter Score Metrics 60

Amity

FEBRUARY 10, 2017

At Oracle Marketing Cloud we’ve undergone an effort to integrate various technologies into a single platform that enables our customers to accelerate and optimize the way they find and nurture prospects in a more personalized, targeted, and automated way. That was my first formal exposure to Customer Success.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48