Maru Group

AUGUST 3, 2020

In this article, we explore how to ensure your tracker stays flexible and meaningful to capture relevant and timely customer insights. It also becomes even more important to find a way to ensure the aspects that are being measured are still relevant to customers over time. Our Research on Research (RoR) study.

Brands 52

Brands Government Study Metrics 52

ChurnZero

MAY 13, 2022

Abby also talks about the tactics that our own Customer Success team has used over the last three years as we’ve averaged over 100% revenue growth. Make renewals a natural progression of the customer relationship. “If As your team changes, as your customers change, as your product changes, you have to adapt to that.

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

Qualtrics

FEBRUARY 21, 2020

In the current landscape, it’s easier than ever for customers to open accounts with a number of different businesses, rather than rely on a single bank for all their needs. These new industry dynamics – along with the rising popularity of CX generally – are driving banks to invest in developing strong, long-term customer relationships.

Banking 36

Banking Industry Customer Experience Customer Journeys 36