Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights. Improved decision making.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Stella Connect

MAY 11, 2017

Your voice-of-customer (VoC) data collection program is an engine. There’s input (investment) and output (ROI + waste). The most efficient VoC programs grow revenue by way of service improvements and innovations that strengthen customer loyalty. Talk about a return on investment.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

SurveySparrow

FEBRUARY 22, 2023

It also allows customers to post feedback directly from your website or app —making it easier for brands to prioritize features that customers care about most. Key features: Actionable insights collection Voice of customer insights from customers The ability to launch & manage social commerce campaigns.

ROI 52

ROI Analysis Feedback Study 52