Thematic

NOVEMBER 22, 2021

You know you should go deeper, but who has the time-- or extra staff-- to even begin such a time consuming manual review exercise? It allows a company to understand what its customers care about and prioritize, and provides a comprehensive body of information that can inform future development. What is review analysis?

Analysis 71

Analysis How To Analytics Feedback 71

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. Learn how to best engage with customers on the social web. Understand why Marketing and Customer Care are merging. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. Learn how to best engage with customers on the social web. Understand why Marketing and Customer Care are merging. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. Learn how to best engage with customers on the social web. Understand why Marketing and Customer Care are merging. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

SurveySparrow

FEBRUARY 29, 2020

There are departments like sales and customer care which are not part of the product team but are more likely to interact with the customers on a more personal level. Why not include them in the product experience as well because they would have a lot to offer since they would have spoken to thousands of customers over time.

Customer Journeys 72

Customer Journeys Feedback Survey Analytics 72

Thematic

MARCH 29, 2020

Today when customers need help, they have many options: Call a help line or a call center, Use a live chat or a bot on your website, Raise a support ticket, Email or tweet a complaint. They don’t just show what’s not working, but also which features customers care about. Tip: Consider all aspects of who your customers are.

Feedback 111

Feedback How To Analysis e-support 111