Up Where Expectations Soar: Customer Care in the Age of Entitlement
BlueOcean
APRIL 15, 2019
Everyone, from top to bottom, needs to have an equal commitment to providing an optimal customer experience, and there must be regular communication to determine what that looks like. But we want to call out the impact of social media in the hands of customers whose expectations haven’t been met. Read this next!
Let's personalize your content