Empowering Brilliant Agents to Handle Complex Inquiries
West Monroe
OCTOBER 15, 2018
As we wrote about in our recent white paper, Contact Center of the Future: Conversational Bots and Empowered Agents , the role of the contact center agent will change tremendously in the years to come. Automation, bots, and AI can assist the agent by providing a 360-degree view of the customer. How do agents become brilliant?
Let's personalize your content