ShepHyken

SEPTEMBER 22, 2023

The last three years have demonstrated the importance of strong customer support systems, as customers lean heavily on organizations for assistance in times of rapid change and uncertainty. But by prioritizing exceptional customer service, organizations can foster loyalty and drive growth in the years ahead.

Self Service 62

Self Service Trends Customer Service Chatbots 62

Lumoa

JUNE 14, 2023

Instead of sweeping the problem under the rug, Domino’s took a revolutionary step by listening to the grumblings of its discontented customer base and addressing their concerns head-on. Elevate Your Customer Service Experience Amazon. If you guessed ‘exceptional customer service’, you’re right.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Natalie Petouhof

SEPTEMBER 12, 2018

” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster !

Self Service 89

Self Service Customer Service Average Handle Time CRM 89

Call Center Pros

AUGUST 27, 2018

There is no better and faster path to create exceptional customer service than by learning from those who have done it successfully before. If you want your business to grow and excel in customer service, this post is for you! To Providing a World-Class Customer Experience by John R. What’s the Secret?

Customer Service 40

Customer Service Call Center Loyalty Customer Service Strategies 40

CSM Magazine

FEBRUARY 21, 2022

What Is Omnichannel Customer Experience? An omnichannel customer experience comprises unique touchpoints on several marketing channels, such as website, physical store, social media, etc. In addition, unlike traditional or multichannel experience, it ensures higher customer satisfaction.

Omni-Channel 52

Omni-Channel Self Service Tools Customer Experience 52