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Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

Retently

When employees are happy, well-trained, and fairly compensated, they become the most effective ambassadors for your brand and deliver the customer care that shoppers expect, resulting in satisfied customers. It’s the secret ingredient that turns casual shoppers into loyal advocates.

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Expert Round-up: How to Achieve a Higher Customer Satisfaction Level

ProProfs Chat

Your customer service representatives need to know what indicators to look for and follow procedures when faced with an overly emotional customer. Data captured in calls guides your agents and identifies emotional customers. Ensure that they have the empowerment and autonomy to resolve customer issues.