Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

8- Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular. If you have any questions or concerns, your vendor should be able to assist you and provide prompt and dependable customer care.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

8 – Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular. If you have any questions or concerns, your vendor should be able to assist you and provide prompt and dependable customer care.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132