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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. based AIM stock listed company.

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CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

Magazine, Entrepreneur Magazine and Businessweek. “In 2016, there are a few lessons to learn…” That great service recovery that focuses on relationship repair can turn an oops into a powerful opportunity to grow customer advocacy. they look at their customers based on what they hate and what they love.

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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.