Maz Iqbal
DECEMBER 27, 2014
Before we move ahead, I do wish to make one general point: the default is that of poor customer experience and this is so because the world has been setup without adequate consideration of experience based customer needs. In my view, this is particularly so in nations-cultures with a strong Protestant-Calvinist influence.
Maz Iqbal
OCTOBER 16, 2014
Trying to move too quickly, or claiming to be something at odds with reality, can cause credibility and cultural issues. Or flip it and ask yourself who loses out if power moves from head office to the operations, from managers to the people who actually deal with customers? Managers at all levels of the organisation.
ProProfs Chat
MARCH 26, 2020
They have their own culture, way of dealing with conflicts, and the managerial hierarchy. . But, when it comes to customers, there are very few companies who understand the importance of standing out of the crowd and making customers feel delighted. So, how do you create a good customer philosophy? .
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