Maz Iqbal

DECEMBER 22, 2014

Ranking employees for performance management purposes; Minimising the costs associated with recruiting, retaining, managing, controlling employees. Leaders must dwell in the human real, the personal realm: ‘caring for’ the person.

Leadership 103

Leadership Customer Philosophy Employee Engagement Loyalty 103

Maz Iqbal

DECEMBER 27, 2014

Here’s the answer that the folks that manage Paddington Station have put in place: Let’s stop and consider this. Has management got rid of the potential hazard to customer safety? Has management improved the customer experience? What has management done? Has the challenge been addressed?

Customer Experience 99

Customer Experience Customer Philosophy CRM Fashion 99

Maz Iqbal

OCTOBER 16, 2014

Or flip it and ask yourself who loses out if power moves from head office to the operations, from managers to the people who actually deal with customers? Managers at all levels of the organisation. It means treating employees as human beings rather than resources which come in the troublesome form of human being.

Customer Journeys 73

Customer Journeys Case Study Customer Philosophy Customer Experience 73

Maz Iqbal

NOVEMBER 13, 2014

All three did the background checks on me, verified me as sound credit risk, approved me as customers and gave me a credit limit. Two of them, at the end of the process, invited-encouraged me to setup an online account with them so that I could manage my account online.

Customer Experience 92

Customer Experience Case Study Banking Customer Philosophy 92

ProProfs Chat

MARCH 26, 2020

The second approach makes the customer feel valued and, thus, is a great way to pave your way into ensuring customer loyalty. With the above examples, it is clear that having a customer philosophy is essential in building a bond for life with your customers. . So, how do you create a good customer philosophy? .

Customer Service 52

Customer Service Self Service Customer Philosophy Guidelines 52

Education Services Group

JUNE 21, 2018

Interview customers, analyze data from your systems, and gather analytics on web traffic, and more. Move from reactive to proactive: Changing your core customer philosophy from reactive to proactive is the biggest obstacle your company will face. Gather external research that’s relevant to your market.

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53

Maz Iqbal

MARCH 24, 2017

This is often seen as a problem – a problem of generating demand to drive sales, and a problem of inventory management. I have yet to see this viewed, by Tops, as an opportunity to delight customers, and … Continue reading "CX: Using Intelligent Generosity To Cultivate Customer Delight".

Sales 48

Sales Customers Management Case Study 48