ViiBE Blog

AUGUST 25, 2021

CRM , Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer Satisfaction Score (CSAT). Net Promoter Score (NPS). ” Depending on their answers, customers are put into three categories – promoters (scoring 9-10), passives (7-8), or detractors (0-6).

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

ShepHyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Net Promoter Score (NPS) — Establishing baseline ratings and gathering key customer feedback .

Customer Experience 139

Customer Experience Net Promoter Score Self Service Effort Score 139

ViiBE Blog

AUGUST 17, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience management (CEM) stands for efforts organizations takes to make the customer experience and customer journey as seamless and resolute as possible. ViiBE Blog. What is the purpose of customer experience management? Customer experience.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

CSM Magazine

MAY 19, 2023

CRM (Customer Relationship Management) systems help businesses collect, store, and analyze customer information from different channels. CRM enables better decision-making and organization of resources, ensuring that customer needs are met effectively. Higher NPS scores indicate positive customer experiences.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Currency Alliance

MARCH 20, 2020

Brainstorm for each how you could cut 10-50% of that cost with a little concerted effort. Meet with the brand to discuss, test, and learn from MVP efforts. That’s a massive and meaningful increase in the value of your loyalty program. What to do? Make a rank order list of your 20 highest costs. What to do?

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52