ViiBE Blog

MAY 13, 2021

Different solutions exist for different kinds of call centers. Traditional call center software differs from omnichannel contact center software. Some solutions are cloud-based, while others may require a software download. Virtual Call Center. Customer Service Management Tools.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. ViiBE makes video calling even more accessible thanks to its download-free web app. Customer Relationship Management (CRM) software helps centralize the marketing, sales, and after-sales services related to products.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JUNE 1, 2021

Self-service reduces support call volume, but video or text chat service options give frustrated customers a helping hand. What are the benefits to customers of self-servicing CRM applications? Self-servicing CRM applications like Zendesk, Salesforce, and Microsoft Dynamics allow companies to manage customer relationships better.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52