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The best contact center software for your needs

ViiBE Blog

The best contact center software for your needs. Call Center , CRM , Customer experience. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. What is an omnichannel contact center?

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What is the value of customer self-service?

ViiBE Blog

Self-service reduces support call volume, but video or text chat service options give frustrated customers a helping hand. What are the benefits to customers of self-servicing CRM applications? With customer self-service, customers can help themselves.