CRM, Customer Service Strategies, Financial and Wait Times

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. By equipping your agents with the right tools, you can help them provide better service and improve efficiency.

Strategy

Strategy Contact Center Average Handle Time First Call Resolution

The Impact of Demographics on Live Chat Customer Service {Guest Post}

Michelli Experience

OCTOBER 16, 2015

Forty-nine percent of respondents prefer using live chat for online-shopping questions, while 74 percent prefer telephone for complex financial questions. Live chat is especially well-suited to answering questions customers have while shopping on the Internet. Top Motivations for Using Live Chat Are Convenience and No Wait Times.

Customer Service

Customer Service Software Survey Customers

Customer Experience Update

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

The Impact of Demographics on Live Chat Customer Service {Guest Post}

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