CRM Customer Service Representative Net Promoter Score Touchpoint 
InMoment XI
AUGUST 8, 2023
By implementing these techniques, you’ll not only provide outstanding customer experiences but also emphasize that their feedback is not just heard, but genuinely valued. #1. How many times have you called a customer service representative and thought, “I am your customer—you should already know all these details about me.”
NobelBiz
FEBRUARY 14, 2023
Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty and, ultimately, increase revenue. This can lead to increased customer loyalty and repeat business.
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ViiBE Blog
JANUARY 19, 2022
While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Such incidents can easily result in customer churn. To avoid this, there should be distinct processes for each type of customer request.
Retently
MARCH 16, 2022
From a business perspective, Customer Success is a strategic role, acting as a growth driver towards: increased customer lifetime value. reduced customer churn. optimized customer touchpoints. This is very different to the much more reactive position of a Customer Support representative.
Pretium Solutions
NOVEMBER 22, 2011
This same debate often comes to mind during the due diligence phase of our work with companies seeking to improve their Net Promoter Score (NPS) and enhance their brand loyalty. Often the customer experience ends up anchored in the customer relationship management (CRM) systems of the company or its call center outsourcer.
Pretium Solutions
NOVEMBER 22, 2011
This same debate often comes to mind during the due diligence phase of our work with companies seeking to improve their Net Promoter Score (NPS) and enhance their brand loyalty. Often the customer experience ends up anchored in the customer relationship management (CRM) systems of the company or its call center outsourcer.
Pretium Solutions
NOVEMBER 22, 2011
This same debate often comes to mind during the due diligence phase of our work with companies seeking to improve their Net Promoter Score (NPS) and enhance their brand loyalty. Often the customer experience ends up anchored in the customer relationship management (CRM) systems of the company or its call center outsourcer.
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