West Monroe
JANUARY 28, 2019
By adding a Customer Relations Management (CRM) system to their existing CIS platform, utilities can bridge the gap between their old technology and the evolving demands of utility customers. Adding CRM to legacy customer management systems can deliver many benefits. But there is a third way.
Service Untitled
MARCH 10, 2010
Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message. The fine line between creativity and communication makes the message memorable.
Service Untitled
JUNE 8, 2010
Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction. The author’s logical sequence keeps you interested and entertained. We all enjoy reading true accounts of customer centered companies and their rise to success.
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