CRM Customer Relationship Management Lifetime Customer Roadmap 
SmartKarrot
JANUARY 5, 2021
He is the Executive Director at The Customer Success Association and as the Director/Analyst of Mikael Blaisdell & Associates Inc. , he has been supporting the customer relationship management professionals and teams for over decades now. Customer Success can help B2B companies retain more profitable customers.
SurveySensum
JULY 14, 2020
Lead CX Analytics and Insights Manager at CenturyLink. She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. . Emilia D’Anzica – Customer Success Evangelist, Author, Speaker, Customer Success Influencer.
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