Magellan Solutions

NOVEMBER 8, 2019

To ensure you’re not falling behind, you need to keep an eye with the latest e-commerce trends, as most of them are already changing the world of online retailing. Here are the top e-commerce trends this 2020: Get Personal. According to a study , 60% of the total e-commerce traffic comes from smartphones and tablets.

Trends 40

Trends e-support Social Media Multi-Channel 40

Currency Alliance

NOVEMBER 14, 2019

Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. To support digital transformation, your customer data needs to be in a single CRM that actions data using a single campaign management system.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Retently

APRIL 11, 2019

However, figuring out the most effective channels to capture customer feedback can be challenging, as businesses have little insights on where and when to survey their customers. Once you get an understanding of each customer feedback channel, you’re armed at all points to develop a viable strategy aimed at meeting your business goals.

NPS 95

NPS Survey Multi-Channel Chatbots 95