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5 Top Customer Service Articles For the Week of January 22, 2018

ShepHyken

10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. CustomerThink) Here are 10 basic, however viable courses for business to turn irate, baffled, or disappointed clients into upbeat clients. My Comment: This is a fascinating article with a focus on customer service delivered through social channels.

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List of Companies That Outsource Call Centers

Magellan Solutions

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. In 2013, the bank started to develop a call center and customer service training program with a Philippine company.

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Companies That Outsource Call Center Operations

Magellan Solutions

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. In 2013, the bank started to develop a call center and customer service training program with a Philippine company.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Now available as an online/web-based training program!).

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Now available as an online/web-based training program!).