Course, Customer Philosophy, Loyalty and Management

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Maz Iqbal

DECEMBER 22, 2014

I invite you to consider that the strongest bonds, usually called loyalty, occurs where one human being experiences himself cared for (as a unique human being) by another human being. Ranking employees for performance management purposes; Minimising the costs associated with recruiting, retaining, managing, controlling employees.

Leadership

Leadership Customer Philosophy Employee Engagement Loyalty

Tales of Customer Experience: The Good, The Bad, And The Ugly?

Maz Iqbal

NOVEMBER 13, 2014

giffgaff, as a matter of course, sends extra SIMs to members. In so doing, these folks will make it easy and enriching for customers to do business with that organisation. All three did the background checks on me, verified me as sound credit risk, approved me as customers and gave me a credit limit. How is that possible?

Customer Experience

Customer Experience Case Study Banking Customer Philosophy

Customer Experience Update

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Tales of Customer Experience: The Good, The Bad, And The Ugly?

Webinars

Stay Connected