Course Customer Connectedness Interaction Technology 
Clicktools
MAY 18, 2017
With the recent release of the Temkin Group report, The Four CX Core Competencies , I started thinking about how technology could be applied to strengthen and support these competencies. Customer Connectedness : Infuse customer insight across the organization. Competency 2: Compelling Brand Values.
Experience Matters
JANUARY 6, 2015
As you can see in our video Driving CX Transformation , the blueprint for a customer-centric culture is based on what Temkin Group calls the four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. Voice of the Customer Renovations.
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