Course Customer Connectedness Employee Engagement Interaction 
Clicktools
MAY 18, 2017
Compelling Brand Values : Deliver on your brand promises to customers. Employee Engagement : Align employees with the goals of the organization. Customer Connectedness : Infuse customer insight across the organization. Competency 3: Employee Engagement.
Experience Matters
JANUARY 6, 2015
As you can see in our video Driving CX Transformation , the blueprint for a customer-centric culture is based on what Temkin Group calls the four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. Voice of the Customer Renovations.
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