TechSee

JANUARY 7, 2020

A recent study of the phenomenon of churn revealed that 39% of Americans who canceled a contract with a company in the past 24 months cited poor customer service as the primary reason. Enhancing customer retention in the telecom industry. Shoddy self-service. Churn in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

NobelBiz

OCTOBER 24, 2023

Self-service web portal for issue resolution. Social media engagement for customer feedback. Loyalty program enrollment for customer retention. We will look at what it takes to implement an omnichannel solution and how it can help expand the scope of a contact center beyond the voice-only comfort zone.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Enable and Encourage Self-Service.

Tips 130

Tips Self Service e-support Social Media 130